CCA Global Standard® for contact centre management

Your customer contact centre is the first port of call for your customers. That’s why it should set the highest standard of service right from the start. And we can help you to achieve the CCA Global Standard® that will make sure your customer service is exceptional, whatever you do and wherever your contact centre is located.

What is the CCA Global Standard®?

The CCA Global Standard® was created by the Customer Contact Association (CCA), the UK’s professional body for contact centers. The standard outlines a framework for best practice to improve performance, efficiency and customer service in contact centers predominantly in the UK but is also used in contact centers all over the world.

What are the benefits of contact centre management?

  • Improve policies and processes to achieve best practice
  • Cut operational costs through better financial and continuity planning
  • Improve communication to create a better working environment
  • Identify opportunities for staff training and career development
  • Better performance can build credibility as a reliable service provider

Implementing contact center management

  We work with the CCA to make the implementation and certification process simple.  Before you can begin preparing for your application, you will need a copy of the CCA Global Standard®. This can be obtained from the CCA. It is free to CCA members and part of the initial membership pack. You should then get in contact with us to tell us what you need so that we can sort out the best service for you.  You will then complete a CCA application form and send it to them.  Once they receive this, they will send the application to us and we will contact you with a detailed proposal of costs and time involved in a formal assessment. We will also assign you a client manager who will act as your main point of contact throughout – getting to know your business and guiding you through the process.

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Head-Office, Stockholm-Sweden

Byängsgränd 14,
120 40 Årsta

+46 70 7825082
+46 10-1010595

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