Your customer contact centre is the first port of call for your customers. That’s why it should set the highest standard of service right from the start. And we can help you to achieve the CCA Global Standard® that will make sure your customer service is exceptional, whatever you do and wherever your contact centre is located.

The CCA Global Standard® was created by the Customer Contact Association (CCA), the UK’s professional body for contact centers. The standard outlines a framework for best practice to improve performance, efficiency and customer service in contact centers predominantly in the UK but is also used in contact centers all over the world.

• Improve policies and processes to achieve best practice
• Cut operational costs through better financial and continuity planning
• Improve communication to create a better working environment
• Identify opportunities for staff training and career development
• Better performance can build credibility as a reliable service provider