IT Service Management (ISO/IEC 20000)
Companies of any size rely on effective IT service management. No matter where you’re based or what you do, your IT services need to be cost effective, reliable, consistent and efficient. You can achieve all of this with ISO/IEC 20000 if you manage internal IT services or provide IT services as an outsourced service provider. Plus you’ll bring ITIL up to standard so that your IT services deliver exactly what’s needed.
Whether you’re new to ISO/IEC 20000 or looking to take your expertise further, we have the right training courses, resources and services. We offer packages that can be customized to your business to get your IT service management up to the right standards – cutting the cost of services you don’t need. A customized ISO/IEC 20000 package can be designed to remove the complexity of getting you where you want to be – whatever your starting point.
- Achieve international best practice standards of IT service management
- Develop IT services that are driven by and support business objectives
- Integrate people, processes and technology to support business goals
- Put in place controls to measure and maintain consistent levels of service
- ISO/IEC 20000 is compatible with ITIL to support continual improvement
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